Community Connect Worker

Community Support Centre Innisfail

About the position

Community Connect Workers provide responsive, short-term assistance that is tailored to the unique needs of community members. Their role is to connect individuals and families with appropriate support and services, while building on their skills and capabilities.

The Community Connect Worker is employed to support the Innisfail Neighbourhood Centre functions and will work alongside staff and volunteers to respond to community goals by building social connections and developing referral pathways to support services.

This position operates both independently and within a collaborative team environment, using professional judgment guided by evidence-based practice.

General Responsibilities

• Will adhere to CSCI Policies and Procedures including Code of Conduct and Delegation of Authority.
• Professional conduct will reflect the purpose, vision, and values of the organisation.
• Support the implementation of the CSCI Reconciliation Action Plan across governance, finance and practice areas of the organisation.
• Support the implementation of the CSCI Child and Youth Risk Management Strategy.
• Participate in regular supervision and relevant skill development and attend staff and team meetings as required.
• Contribute to Service development and fulfil other tasks as reasonably directed by the CSCI Leadership Team.

Role specific Responsibilities

• Provide strength-based brief interventions to community members who are vulnerable and have complex needs, to engage with their communities, to find support and build social connections.
• Plan, deliver and coordinate activities that increase capacity of community members to access services or develop social connections.
• Provide information, advice and referral that is individualised and integrated with other services and support systems.
• Provide practical assistance to enable clients to navigate forms and systems, including online systems.
• Plan, respond and arrange emergency assistance for individuals and families in crisis, emergency or disaster.
• Distribute brokerage funds to community members experiencing financial hardship as per the CSCI Delegations of Authority procedures.
• Undertake brief casework as required, including providing referrals, advocating on behalf of the client, and building capacity of the client to manage their own supports.
• Collaborate and foster partnerships with internal and external stakeholders to maintain knowledge of services, supports, schemes and systems to ensure the most relevant information and referral can be provided for clients.
• Provide service that respects and values culture; and access referrals to culturally safe and inclusive supports for Aboriginal and/or Torres Strait Islander people, and people from culturally and linguistically diverse backgrounds.
• Support the Community Support Centre Innisfail Volunteer program.
• Conduct all assessments, supports and interventions to standards that are in line with organisational goals, legislative and practice standards and service specifications.
• Maintain case records and service reports including data collection and evaluation.

Who we are looking for

Position Requirements:

Essential:

• Relevant qualifications in community services, social work, behavioural science, human services, or similar and/or significant experience in equivalent work.
• Possession of a valid ‘Working with Children’ Suitability card or ability to acquire one.
• Possession of a drivers licence.

Preferred:

• Demonstrated experience of working with crisis and emergency/disaster service delivery models.
• Demonstrated knowledge and experience of working with child aware practice frameworks.
• Demonstrated experience and skill of working across cultures.
• Demonstrated experience and skill in coordinating interventions, including information, referral, advocacy and distribution of financial resources.
• Knowledge of and ability to work collaboratively with other government and non-government service providers and systems.
• Demonstrated computer literacy skills and ability to navigate on-line systems for client as well as client databases and data collection.
• Ability to work effectively and harmoniously in a team environment across service areas as well as independently.

How to apply

Relevant links and additional information